Flight Attendant FAQs
Cameroon to Canada-Flight Attendant FAQs-Interviews
When I returned from living for 6 months in Cameroon, a west African french colony, I was somewhat versed in French after many years of struggling and mixing my English/Croatian background up with every other language I tried to absorb. I booked a tutor at a french language school in Ontario, Canada and asked to have my french assessed to see where I was at. The teacher pulled out a book and pointed at pictures as I rattled off the objects en francais, then answered questions. She concluded that although my French vocabulary was very good, I was stuck in the present tense. In retrospect, it was very kind of everybody not to correct my tenses as they saw me struggle to communicate day by day. A year or two after getting into the airline business, I picked up a book on African culture and discovered a very interesting fact. That many Africans have no words to refer to the future because for all of us, it just doesn’t exist. It’s not even in their vocabulary. They speak of what has already happened, and seem to live in the present because they have no concept of the future. That would explain why every flight we ever had departed late. Pourquois, why, we asked, is Cameroon Airlines late? Unless it was 10-20 minutes after the time of departure, the staff could not conceive that the plane would leave late. So we learned to factor this in to our schedules and not run around in the blazing equatorial heat trying to westernize their ways.
Back in Canada, I brainstormed all the airline terms I could muster and all the questions I imagined I would encounter on a plane. Then I asked the tutor to help me speak about my experience in Cameroon in the past tense so I would be ready for the interview. The airline interview began in English and after a few questions, I was asked if I speak French. I took control of the interview and recited my memorized experiences that had happened to me in Cameroon. It worked, and no more random questions were asked of me in French.
I was passed on to the second interview, where I was asked to choose one of 5 announcements to make in French. I think I had to choose between making an announcement to the passengers that someone has lost a pair of glasses or inform the passengers not to smoke in the lavatory.
When I was done, the second interviewer congratulated me on my French. My advice is talk about what you have to offer and perhaps a customer service incident that you handled very well to sell yourself. If I am honest, the third airline interview did not go so well. I was asked to rent a car in French, and since I had never rented one in Cameroon, I was totally lost and explained that I only knew the airline terminology as this was my direct experience in French. Renting a car might be a question, but it shouldn’t be, in my opinion, since it has nothing to do with the airline industry. But of course, I didn’t say that. I asked if they could ask me another question. Fortunately, they could see my potential. They also asked me what would I do if a particular passenger constantly rang his button with special requests all flight long. What I didn’t understand then, was that larger airlines had standard services and timelines to complete and such a person would distract the whole team from attending to the flight as a whole. I had worked on a Dash-7 aircraft, 48 seats, with 3 flight attendants and a security agent. There were no trolleys, just a tray of drinks and sandwiches in no particular order. So I answered that I would probably invite the passenger to sit in the cockpit, as was our custom pre-911 at the time, and settle them down with an amazing view of take-off and landing. At this answer, I got my appointment for my medical and uniform fitting. The rest, as they say is an ongoing history of flying the friendly skies.